Q.
Will my customers be bothered that someone from outside
my office is calling them to schedule an appointment with
me?
A.
By combining state of the art software & telephony with
professionally trained representatives, most customers assume
we are calling from your office. When appropriate, we do
explain our relationship to your office and find that the
customers are most understanding.
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Q.
Can you set up appointments for my team members?
A. Yes.
InTouch can arrange appointments with as many appointed
team members as you desire.
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Q.
How does the “Do Not Call” legislation affect
these calls?
A.
The “Do Not Call” legislation does not apply
to these calls as we are calling from within your book of
business. We do keep an internal do not call list that we
place customers on per request. Our current rate of dials/DNCL
entries is 1 per 7,000.
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Q.
What happens when you dial a wrong number?
A.
We immediately email the wrong number to the agent’s
office. Once we receive a reply with the updated number,
we reattempt contact with the customer.
Q.
What kind of customer list should I generate for the calls?
A.
Though not complex, the issue of list selection is important
and will vary from agent to agent. Your InTouch agent services
representative can assist you in this decision by sharing
resources obtained from hundreds of agents using our service.
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Q.
Is the privacy of the list guaranteed?
A.
Yes. InTouch is contractually forbidden to use your list
for any purpose other than fulfilling the contracted service.
If you should quit the service the list will be destroyed.
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Q.
What if I can’t keep an appointment?
A.
InTouch will reschedule any appointments upon request.
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Q.
Can I add anything to your wordtrack?
A.
Yes. Our software alerts our trained callers to include
any special message or instructions you would like to be
included in the calls.
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Q.
Will these review appointments generate sales?
A.
While InTouch can not guarantee individual results on sales
percentages, we have found that agents who use a client
needs based approach (usually initiated with a discovery
conversation and/or needs questionnaire) are very happy
with the results.
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Q.
How do you know when to set my appointments?
A.
We do not have access to our agent’s appointment calendars.
We will soon supply a web-based calendar to each individual
agent. The agents in turn supply InTouch with appointment
times via the web-based calendar. The web-based calendar
will also be used for rescheduling appointments and researching
call activity for any requested customer(s).
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